We do not accept bulk waste, brush/yard waste, paint, electronics, batteries, prescription medications, sharps (needles/syringes), or large items which do not fit into your can (i.e. mattresses, etc). Items left outside of the trash container are not guaranteed to be collected.

Anything dirty/soiled is not recyclable. Other things we cannot accept for recycling include paint cans, gas cans, plastic bags, Styrofoam, regular trash, pillows/bedding, etc.

Please contact our customer service team to determine if we can collect your trash on a different day. Pick-up outside your regularly scheduled day may incur an extra collection fee. If you feel we missed your pick-up on your normal scheduled day, please contact us as soon as possible.

We can provide more collection cans for an additional cost. You can choose your options on our website at www.trashpandaslkn.com. If you need more assistance, please reach out to our customer service team (email: talktoapanda@trashpandaslkn.com or call us at 980-485-7995).

We’re sorry to see you go! To cancel, please go to your account page and select “cancel services”. There are no cancellation fees.

Yes, we provide 95-gallon trash and recycling containers. Trash and recycling
containers are property of Trash Pandas LKN. Customers are responsible for any
damages/losses to the containers.

We strive to make payments as easy as possible, which is why we charge on a monthly basis on the 15th of every month. You can pay by credit card, debit card, Apple Pay, bank/checking account. If a payment is declined, you may be subject to a late fee. If multiple payments are declined, Trash Pandas LKN may need to suspend or cancel your service. Feel free to contact our customer service team for any other questions or concerns regarding payment.

If your payment did not go through (card expiration, insufficient funds, etc.) or you need to change the method of payment, please log into your account and update your payment method. Once payment method is updated, please go to subscriptions within your account and update payment for auto renewal. 

If you’re moving within our service area, please contact our customer service team with some additional information (old address, new address, moving dates) so we can ensure a smooth transition to your new home.